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Manage foreigners' stays
In relocation, housing management is more than just connecting people to a home; it’s a managed service that needs to be constantly on top of life issues that arise after they move in.
It’s also one of the most volatile and unpredictable aspects of relocation. Depending on your personality, it can be a breeze or a constant source of problems. It’s also one of the most challenging aspects of relocation because you have to respond day or night, day or night, and on holidays.
Top issues in property management
Lease agreements
- Conflicts arise due to lack of understanding of contractual provisions in Korean contracts – management fees, repair responsibilities, penalties, etc.
- Security deposit return – if you’re overcharged for repairs or delayed in returning it when you move out
- Problems with address registration, such as move-in notifications – if the landlord is unwilling or administratively unable to register the address.
Facility repairs
- Leaks, mold, broken boilers, electricity, gas issues – foreigners don’t know where to go or who to call for repairs, resulting in complaints – requiring interpretation and coordination with relocation company
- Disputes over who is responsible for damage to appliances and furniture – difficult to determine if it was the original building’s fault or the user’s fault
Complaints due to cultural differences
- Disputes with neighbors over noise, food odors, and recycling
- Smoking, pets, and party culture differences lead to conflicts -> Pre-training awareness
Management fees and utilities
- Lack of understanding of electricity pricing, including heating bill bombs
- Late payments, late payment issues
Upon eviction
- Cleaning issues when moving out
- Repair overcharge dispute
- Postponing the move-out date, adjusting penalties for early move-out statements
Being proactive about dispute resolution is key
It is important to have a manual to prepare in advance for disputes that may arise in your property management business, and it is necessary to have a network to resolve disputes when they arise.
| Issues | Prevention | Reactive |
| Contract Disputes | Bilingual Contracts + Providing Key Terms Explanations | Legal counsel networking |
| Facility Breakdowns | Pre-move-in checklist + photo documentation | Emergency after-sales service provider networking |
| Complaints | Preparing a resident life manual | Establish a management office and hotline |
| Administrative Fees, Utilities | Payment system setup support | Delinquency monitoring |
| Evictions | Providing advance notice of eviction procedures at the time of contract | Networking with cleaning and restoration companies |